Returns
Returns & Refund Policy
At Nouveau Swim, we prioritize quality, hygiene, and customer satisfaction. Each piece is carefully inspected before shipment to ensure it meets our brand standards.
Due to the intimate nature of swimwear and for hygiene purposes, all items are considered final sale and are not eligible for return, refund, or exchange.
We strongly encourage customers to carefully review sizing, product details, and order information before completing a purchase.
Damaged or Manufacturing Issues
In the rare event that you receive a damaged item or a manufacturing defect, we are happy to review your request.
To be eligible for assistance:
- You must contact us within 24 hours of delivery
- You must provide clear photo proof of the issue
- Items must be unworn, unwashed, and in original condition
How to Request a Return (Defective Items Only)
If your item qualifies for review, please follow the steps below:
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Email clear photos of the issue to info@nouveauswim.com within 24 hours of receiving your order.
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Once your request is reviewed and approved, you will receive return authorization and instructions.
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Carefully package the item in its original packaging and include your proof of purchase (order confirmation or receipt).
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Ship your item to the return address provided below.
Return Address
Nouveau Swim
P.O. Box 250
504 Centennial Blvd
Voorhees, NJ 08043
United States
Return Shipping
If your return is approved due to a verified manufacturing defect, return shipping costs will be covered or reimbursed by Nouveau Swim.
We highly recommend using a trackable shipping service, as we are not responsible for lost return packages.
Refunds
Once your return is received and inspected, we will notify you via email regarding approval status.
If approved, your refund will be processed back to your original payment method within a standard processing timeframe determined by your bank or payment provider.
Important Notes
- All swimwear is final sale
- Only manufacturing defects are eligible for review
- Requests must be submitted within 24 hours of delivery
- Items that are worn, washed, or damaged by customer use will not be accepted
- Nouveau Swim reserves the right to deny any request that does not meet policy requirements